11/28/2023 0 Comments First world hotel casinoFor OTA bookings, you have to FIRST look for any front office agents at the lobby to assist you with the registration via a dedicated OTA registration kiosk, before moving on to usual check-in process. You can proceed to the express check-in kiosk to scan your passport, make payment (early check-in at additonal fee of RM5), and collect keycards. To breakdown the process for direct booking. What is most frustrating is that booking via online travel agencies (OTA) platform has to go through one additional step during the check-in process. It's better off interacting with the machines. Don't even mention about service quality. Staff I've come across are rude and unprofessional. Plenty of express check-in kiosks for the incoming crowd (recommended to check-in via kiosk to expedite the check-in process), but low manning to support the crowd. Lobby seems like a wet market where it's extremely busy, messy and noisy during check-in time. Probably one of the busiest hotels in the world, and a hotel mainly catered for the gaming market.
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